Terms of Service

TaktFlow is a maintenance, coolant, and tooling management platform for manufacturing operations. We grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes during your subscription, subject to these Terms.

“Customer” is the company that subscribes to the Service. “Authorized Users” are the individuals (employees, contractors, and vendors) the Customer permits to use the Service. “Customer Data” means all data, records, and content you or your Authorized Users submit to the Service.

You must provide accurate account information and keep it current. You are responsible for safeguarding your credentials and for all activity that occurs under your account. You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for your Authorized Users’ compliance with these Terms.

We may offer a free trial. At signup we validate a payment method but do not charge it during the trial. Unless you cancel or affirmatively confirm before the trial ends as described at signup, the trial will not auto-convert into a paid subscription without your confirmation. Features and limits available during a trial may differ from a paid plan.

Paid plans are billed in advance on a recurring monthly basis through our payment processor, Stripe. By subscribing, you authorize us (via Stripe) to charge your payment method for the applicable fees, which renew automatically each billing period until cancelled. Fees are stated exclusive of taxes; you are responsible for any applicable sales, use, VAT, or similar taxes. Prices may change on renewal with prior notice.

You may cancel at any time from your account or by contacting us. Cancellation takes effect at the end of the current billing period, and you retain access until then. 14-day money-back guarantee: if you are not satisfied, contact us within 14 days of your first payment for a full refund of that payment. Thereafter, except where required by law, fees already paid are non-refundable and we do not provide prorated refunds for partial billing periods.

The Service is offered in tiers with different features and usage limits (locations, assets, and users). We may add, modify, or remove features over time. If we make a material adverse change to a feature you rely on, we will use reasonable efforts to notify you. Exceeding a plan’s limits may require an upgrade.

You agree not to, and not to permit any Authorized User to:

• use the Service in violation of any law or third-party right;
• reverse engineer, copy, resell, or create derivative works of the Service except as permitted by law;
• upload malware, attempt to gain unauthorized access, or disrupt the integrity or performance of the Service;
• use the Service to store or transmit infringing, defamatory, or unlawful content; or
• exceed, circumvent, or probe rate limits, usage limits, or access controls.

As between the parties, you own all Customer Data. You grant us a worldwide, limited license to host, process, and transmit Customer Data solely to provide and maintain the Service, prevent or address technical or security issues, and as otherwise permitted in these Terms and our Privacy Policy. You are responsible for the accuracy and legality of Customer Data and for having the rights necessary to submit it. Our processing of any personal data within Customer Data is also governed by our Data Processing Addendum.

The Service relies on third-party providers, including Google Firebase (hosting, database, authentication) and Stripe (payments), and may integrate others you choose to enable. Your use of those services is subject to their terms, and we are not responsible for third-party services we do not control.

The Service, including all software, design, and content (excluding Customer Data), is owned by TaktFlow and its licensors and is protected by intellectual property laws. We reserve all rights not expressly granted. If you provide feedback, you grant us a perpetual, royalty-free license to use it without restriction.

TaktFlow is a record-keeping and scheduling tool. It does not inspect, operate, repair, or certify your equipment, and it does not replace your own engineering judgment, safety procedures, regulatory obligations, or quality controls. You remain solely responsible for the safe operation and maintenance of your equipment, for the accuracy of the data you enter, and for all decisions you make based on the Service. We do not warrant that maintenance reminders, coolant or tooling logs, quality checks, or analytics will detect or prevent any equipment failure, defect, injury, non-conformance, or loss.

TaktFlow does not perform maintenance, and we are not responsible for any maintenance that is missed, late, incomplete, or not performed for any reason — including if a reminder, notification, schedule, or alert is not generated, is delayed, is inaccurate, or is not received, or if the Service is unavailable. The Service exists to help you track the maintenance program you run; it does not run it for you. The decision to perform, defer, or skip maintenance on any machine or asset — and the consequences of that decision — rest entirely with you, and you should maintain your own independent processes for ensuring critical maintenance is performed.

EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, GOODWILL, OR PRODUCTION, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

You will defend, indemnify, and hold harmless TaktFlow from and against any third-party claims, damages, and costs (including reasonable attorneys’ fees) arising out of your Customer Data, your use of the Service, or your breach of these Terms.

These Terms apply for as long as you use the Service. Either party may terminate for material breach not cured within 30 days of notice. We may suspend or terminate access immediately for non-payment, a security risk, or a violation of the acceptable-use section. On termination, your right to use the Service ends. We will make Customer Data available for export for 30 days after termination, after which we may delete it as described in our Privacy Policy and DPA.

We may modify the Service or these Terms. If we make a material change to the Terms, we will provide notice (for example, by email or in-app) before it takes effect. Your continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Armstrong County, Pennsylvania, except that either party may seek injunctive relief in any court of competent jurisdiction.

These Terms, together with the Privacy Policy and any DPA or SLA, are the entire agreement between the parties regarding the Service. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. Neither party is liable for delays caused by events beyond its reasonable control.

Questions about these Terms? Contact us at Jacob@rosenberry.tech.